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Text snippets are for knowledge that is not on your website and not in a file: return policies, opening hours, product one-liners, or answers to questions your support team knows by heart.

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Add a snippet

1

Open Text Snippets

In your chatbot’s sidebar, open Text Snippets.
2

Write or paste your text

Plain text works best. Keep it factual and organized with short headings, for example a “Shipping” block and a “Returns” block.
3

Save

The chatbot retrains on the snippet right away.

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How snippets behave

  • One snippet per chatbot, 10,000 characters max. That is roughly 1,500 to 2,000 words. Saving replaces the previous snippet entirely, so keep the full text in the editor and edit in place.
  • Snippets are reference content, not instructions. “Our support hours are 9 to 5 CET” works. “Always answer formally” belongs in Chatbot Instructions.
  • Snippet content counts toward your pages quota like any other content.
Outgrowing the 10,000-character limit is a sign the content wants to be a file or a page on your site. Files have no such limit and are easier to organize.