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Connect your SiteGPT chatbot to Slack with one click. The bot answers questions in the channels you invite it to, responds to mentions and DMs, hands conversations to humans on demand, and cross-posts escalations to the channel you choose — all from the official SiteGPT Slack app, with no app creation or tokens.

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How it works

One-click install

Add the official SiteGPT app from your dashboard — no custom app, no manifest, no tokens

Channels, threads, and DMs

Answers in invited channels, on @mentions anywhere, and in direct messages

Reaction workflows

React with ❓ to summon the bot into any thread, ✅ to hand it to a human

Escalation channel

Escalated conversations cross-post to the channel you pick during install

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Prerequisites

Permission to install apps in your Slack workspace
A trained SiteGPT chatbot ready to deploy

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Setup

1

Add to Slack

Navigate to Integrations in your SiteGPT dashboard, open the Slack card, and click Add to Slack.Slack shows its standard authorization screen listing the app’s permissions.
2

Choose your escalation channel

On the authorization screen, Slack asks where the app may post — pick the channel that should receive escalation notifications (for example #support). When a conversation escalates to a human, the bot cross-posts it there.Click Allow. You’re redirected back to SiteGPT with the integration connected.
3

Invite the bot to channels

The bot only sees messages in channels it’s a member of. In each channel where you want automatic answers:
The bot posts a short intro explaining how to work with it whenever it joins a channel.
4

Test it

Ask a question in an invited channel. The bot replies in a thread with an answer and source citations.

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Ways to use the bot

In any channel the bot has joined, it answers every question automatically, replying in a thread with source citations. Great for support and internal-knowledge channels.

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How the bot behaves

  • Replies in threads with source citations
  • Renders tables from your knowledge base as aligned grids (or a field-by-field layout for wide tables)
  • Maintains conversation context within each thread
  • Cross-posts escalated conversations to your chosen escalation channel
  • Posts a short how-to intro when it joins a channel
  • Syncs every conversation to your SiteGPT Chat History

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Permissions

The app requests bot-only scopes — it can never read messages as you:

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Managing the integration

Open Chat History in SiteGPT to review Slack transcripts, spot common questions, and export conversation data.

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Next steps

Human support

Configure when conversations escalate

Lead collection

Capture leads from Slack conversations

Webhooks

Receive real-time conversation notifications

Chat history

Review and analyze Slack conversations