Smart follow-up questions
After each answer, the chatbot can suggest related questions the visitor might ask next. These are generated automatically from the conversation and are on by default. Control them in Settings → General:- Disable smart follow up questions turns them off.
- Number of smart follow up questions to be shown sets how many appear (default 3).
Fixed followup buttons
Open Conversation Followups under Customizations to define buttons that appear after every answer:- Ask a question: a button with just a Button Label sends that label as the next message.
- Open a link: add a Link and the button opens that URL instead, useful for “Book a call” or “Read the docs”.
Escalation buttons
When human support is enabled, SiteGPT adds two buttons after answers: one to confirm the answer helped, and one to connect to an agent. You control these from Human Support, not from the followups editor:- Show escalation buttons after responses turns them on.
- Replace other suggestions with escalation buttons hides other followups when they show.
- The button texts come from the Positive Feedback Prompt and Request Human Support Prompt fields.