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Connect your SiteGPT chatbot to Crisp in a few clicks: install the official SiteGPT plugin from the Crisp Marketplace, prove you operate the workspace with a verification code delivered to your own Crisp inbox, and the bot starts answering visitor messages — with sources, suggested follow-ups, and human takeover built in. No plugin creation, no API keys, no webhook configuration.

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How it works

AI-first responses

The bot answers every visitor message in your Crisp inbox using your knowledge base

Human takeover

Reply as an operator to take over a conversation; resolve it to hand back to the AI

Leads flow in

Emails and phone numbers visitors share in Crisp appear in your SiteGPT leads

Dual-platform sync

Every transcript stays in your Crisp inbox and your SiteGPT dashboard

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Prerequisites

A Crisp account with at least one website configured
Permission to install Marketplace plugins on that Crisp website
A trained SiteGPT chatbot ready to deploy

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Setup

1

Install the SiteGPT plugin

In your SiteGPT dashboard, open Integrations → Crisp Chat and click the Install the SiteGPT plugin link. It opens the plugin’s page on the Crisp Marketplace — pick your workspace and install.
2

Enter your Crisp Website ID

Back in the SiteGPT modal, paste your Crisp Website ID. It’s the UUID in your Crisp dashboard URL:
3

Verify with a code from your Crisp inbox

Click Send verification code to my Crisp inbox. Within seconds, a new conversation appears in that workspace’s Crisp inbox containing a verification code — receiving it proves you operate the website.Enter the code in SiteGPT and click Connect via Crisp Marketplace.
Codes expire in 15 minutes. If one lapses, just send a fresh code.
4

Test it

Open your website’s Crisp chatbox as a visitor and ask a question. The bot answers within a few seconds, with source links and suggested follow-up buttons.
Each Crisp website connects to one SiteGPT chatbot. To move a website to a different chatbot, disconnect it first.

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Working alongside your team

The bot handles every incoming visitor message automatically. Answers include source citations and suggested follow-up questions the visitor can tap.

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Advanced features

Emails and phone numbers visitors provide in the Crisp chatbox flow into your SiteGPT leads automatically. Enable lead collection to have the bot ask for contact details at the right moment.
Pin exact answers for questions that must never drift — pricing, contact details, policies — with custom responses.

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Managing the integration

Open Chat History in SiteGPT to review Crisp transcripts, spot common questions, and export conversation data. Crisp’s own Analytics covers response and resolution times.

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Next steps

Human support

Configure escalation to your team

Lead collection

Capture leads from Crisp conversations

Chat history

Review conversation transcripts

Custom responses

Pin answers that must never drift