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Conversation starters are the clickable prompts a visitor sees when the chat opens, before they type anything. Good starters tell visitors what the chatbot is good at and remove the “what do I ask?” hesitation.

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Add a starter

1

Open Conversation Starters

In your chatbot’s sidebar under Customizations, open Conversation Starters.
2

Create the button

Add a starter with a Button Label. Two behaviors are available:
  • Ask a question: leave the Link empty. Clicking the button sends the label as a message and the chatbot answers.
  • Open a link: fill in the Link. Clicking the button opens that URL, useful for “Book a demo” or “See pricing”.
3

Save and preview

Open the widget preview on your Dashboard page and start a fresh chat to see them.

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Writing good starters

  • Use your visitors’ own words: check Chat History for the questions people actually ask.
  • Three to five starters is the sweet spot. More than that turns a menu into a wall.
  • Lead with the questions that convert: pricing, getting started, and “talk to a human” patterns.
Starters appear at the start of a conversation. For buttons that appear after each answer, see conversation followups.