Before you start
- Account: billing belongs to your own SiteGPT account. It is not part of a chatbot, and team member roles do not give access to it.
- Plan details: for what each plan includes, see Plans and limits. For prices, see sitegpt.ai/pricing.
Where to find billing
In the top navigation, select Billing. The Plans & Billing page opens.- If you have a plan and a chatbot is open, the same links are named Your Account and Your Usage.
- Each person sees only their own plan and billing. If you are a member of someone else’s chatbot, you do not see their plan.
- If you have never had a plan and you only work on chatbots that other people own, you do not see Billing or Usage in the navigation. You see Start Trial instead.
Change your plan
1
Open Billing
In the top navigation, select Billing.
2
Open the plans
In Current Plan, select Change plan. The pricing page opens.
3
Choose monthly or yearly
The page shows your current billing interval. To change it, select Pay Monthly or Pay Yearly.
4
Choose a plan
On the plan you want, select Change plan.
5
Confirm
Your browser asks you to confirm the change. Confirm the dialog.
Check that it works
Current Plan on the Billing page shows the new plan. Your new limits show on the Usage page.Buy or remove an add-on
You can buy add-ons on any plan while you have a subscription. After you schedule a cancellation, the add-on buttons are hidden.- Remove ‘Powered by SiteGPT’ (Addon): lets you edit or remove the “Powered by SiteGPT” line in the widget.
- Extra Messages (Addon): adds messages every month. You choose how many packs.
- WhatsApp (Addon): lets your chatbots answer on WhatsApp. You choose how many WhatsApp numbers, one for each chatbot that you connect. See Connect WhatsApp.
- AI Email Support (Addon): gives your chatbots their own email addresses, so they answer your customers’ emails. You choose how many inboxes, one for each email address. AI replies by email use your plan’s message allowance. See Email.
1
Open Billing
In the top navigation, select Billing.
2
Find the add-on
Find the add-on on the Plans & Billing page.
3
Choose the quantity
For Extra Messages (Addon), use the minus and plus buttons to set the number of packs. For WhatsApp (Addon), use them to set the number of WhatsApp numbers. For AI Email Support (Addon), use them to set the number of inboxes. Skip this step for the branding add-on.
4
Buy the add-on
Select Subscribe. The button also shows the price. If you change the number of packs you already have, the button says Upgrade or Downgrade. For WhatsApp, it says Add numbers or Remove numbers. For AI email support, it says Add inboxes or Remove inboxes.
5
Confirm
A dialog opens. It says what the add-on does and when you are charged or credited. Select the button in the dialog to confirm, or select Cancel.
Check that it works
The add-on shows on the Plans & Billing page with the date it renews.Manage your free trial
While your trial runs, the Billing page shows how many days are left and when the trial ends.- End the trial now: select End trial & bill now, and confirm. Your card is charged right away and your paid plan starts.
- Extend the trial: select Cancel Subscription in the Danger Zone. In the dialog, select Extend Trial by 7 Days. Tell us what you need more time for, in at least 25 characters. Then select Extend trial by 7 days.
Cancel your subscription
1
Open Billing
In the top navigation, select Billing.
2
Start the cancellation
In the Danger Zone, select Cancel Subscription.
3
Confirm
Read what you will lose, then select Proceed to cancel.
4
Give feedback
Tell us why you are leaving, in at least 25 characters. Then select Cancel subscription.
When the subscription ends, your plan limits drop to zero. Your chatbots stop answering visitors, and you cannot add or resync content. You can still sign in and delete content, chatbots, or your account. SiteGPT schedules the chatbots and their data (conversations, documents, and leads) for deletion no earlier than 30 days after the subscription ends. At least seven days before the deletion date, SiteGPT emails the account owner that date. To keep your chatbots, subscribe again before that date. To delete them sooner, delete your chatbots or your account yourself.
Check that it works
For a paid plan, the Billing page shows You have canceled your subscription. and the date your plan expires.Undo a cancellation
If your paid plan is set to cancel at the end of the period, the Billing page shows a banner with the end date. Select Don’t cancel to keep your subscription.Update your payment method
1
Open Billing
In the top navigation, select Billing.
2
Update the card
Select Update Payment Method. Enter your new payment details on the page that opens.
Download invoices and add business details
- Invoices: go to Billing History on the Billing page. Select Download next to the invoice you need. Invoices from older subscriptions are under Past Subscriptions.
- Business details: in Business details, select Add business or Edit. Enter the Business name, and optionally the Tax / VAT ID and Company number. Select Save business details. These details show on your invoices.
Check your usage
In the top navigation, select Usage. The Account Usage page shows:- Chatbots, pages, and team members used, against your plan limits.
- Messages used this month for GPT-4.1 and GPT-4.1-mini.
- A slider that sets how your message allowance is split between the two models. Select Save Changes after you move it.
- Usage History: a chart of your message use over the last 12 months. Select GPT-4.1-mini or GPT-4.1 to switch the chart.