Table of Contents
- Key takeaways: the best AI chatbots for Shopify at a glance
- Does Shopify have a built-in AI chatbot?
- How to add an AI chatbot to a Shopify store
- Path 1: install a chatbot app from the Shopify App Store
- Path 2: paste the chatbot script into your Shopify theme
- How these Shopify chatbots were ranked
- The 7 best AI chatbots for Shopify in 2026
- 1. Shopify Inbox: best free native AI agent for Shopify
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 2. SiteGPT: best for answers from content beyond the Shopify store
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 3. Tidio: best for live chat plus an AI agent that edits orders
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 4. Gorgias: best ecommerce helpdesk for a Shopify team
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 5. Chatty: best low-cost AI chatbot app for Shopify
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 6. Chatbase: best AI agent with checkout inside the chat
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- 7. Fin: best for paying only per resolved outcome
- Key features
- Pros
- Cons
- Pricing
- Rating
- Best for
- Shopify AI chatbot comparison table
- What a Shopify AI chatbot costs at 300 conversations a month
- How to choose an AI chatbot for Shopify
- Shopify chatbot use-case cheat sheet
- Shopify AI chatbot FAQ
- Basics
- What is the best AI chatbot for Shopify?
- Does Shopify have its own AI chatbot?
- Can a Shopify chatbot answer product questions?
- Setup
- How do I add an AI chatbot to my Shopify store?
- Does SiteGPT have a Shopify app?
- Can I use Shopify Inbox and another chatbot together?
- Pricing
- Is there a free AI chatbot for Shopify?
- How much does a Shopify AI chatbot cost?
- Which Shopify chatbots charge per resolution?
- Features
- Which Shopify chatbots can track orders?
- Which Shopify chatbot hands a chat to a person?
- Can a Shopify chatbot learn from PDFs and Google Drive?
- Sources
Created by
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Created time
Jun 25, 2026 08:00 AM
The best AI chatbot for Shopify is Shopify Inbox when you want a free native AI agent that reads your catalog and orders, and SiteGPT when the answers live outside the store in files, drives, videos, or a second website.
Shopify Inbox is made by Shopify and costs nothing. Tidio, Gorgias, Chatty, Chatbase, and Fin also have apps in the Shopify App Store. SiteGPT has no Shopify app and installs with one script in the theme code.
TL;DR
- Shopify Inbox is free and made by Shopify. Its Inbox agent answers from your catalog, policies, and store pages, looks up orders, and adds items to the cart. It holds 4.6 out of 5 from more than 5,800 reviews on the Shopify App Store.
- SiteGPT has no Shopify app and does not read Shopify orders. It installs by pasting one script into
theme.liquid. It trains on websites, files, Google Drive, Dropbox, OneDrive, Box, Notion, GitHub, and YouTube. Plans start at $59 a month billed monthly, or $39 a month billed yearly.
- Tidio and Gorgias act on orders. Tidio's Lyro handles order status, refunds, cancellations, and order edits. Gorgias charges $0.85 to $1.00 per automated AI interaction on top of a ticket plan.
- Chatty is the low-cost app. Its Basic plan is $19.99 a month for 100 AI conversations.
- 300 AI-handled conversations a month cost $0 on Shopify Inbox, $68.99 on Chatty Pro, $297 in Fin outcomes, and $330 on Gorgias Basic.
Key takeaways: the best AI chatbots for Shopify at a glance
Tool | Best for | How it installs on Shopify | Starting price |
Shopify Inbox | A free native AI agent | Shopify App Store app, made by Shopify | Free |
Answers from content beyond the store | Script pasted into the theme code | $59 a month billed monthly, or $39 a month billed yearly | |
Tidio | Live chat plus an AI agent that edits orders | Shopify App Store app | Free plan. Lyro AI from $39 a month billed monthly |
Gorgias | An ecommerce helpdesk for a team | Shopify App Store app | $10 a month billed monthly, plus $1.00 per automated AI interaction |
Chatty | A low-cost AI chatbot app | Shopify App Store app | Free plan. Basic at $19.99 a month billed monthly |
Chatbase | An AI agent with checkout inside the chat | Shopify App Store app | Free plan. Hobby at $40 a month billed monthly |
Fin | Paying only per resolved outcome | Shopify App Store app | $0.99 per outcome |
Does Shopify have a built-in AI chatbot?
Yes. Shopify has a built-in AI chatbot called the Inbox agent, and it is part of the free Shopify Inbox app. The Shopify Help Center says the Inbox agent answers customer questions about products, shipping, returns, sizing, and store policies.
The Inbox agent is opt-in. Stores that already use Inbox keep their conversations with staff until they turn the agent on. Shopify lists three requirements: Shopify Inbox installed, an active online store, and new customer accounts. Inbox is available on the Basic, Grow, Advanced, and Shopify Plus plans.
How to add an AI chatbot to a Shopify store
You add an AI chatbot to a Shopify store in one of two ways: install an app from the Shopify App Store, or paste the chatbot's script into your theme code. The right path depends on the tool.
Install path | Tools in this guide | What it gives you |
Shopify App Store app | Shopify Inbox, Tidio, Gorgias, Chatty, Chatbase, Fin | Access to store data such as products and orders, set up from the Shopify admin |
Script in the theme code | SiteGPT | A chat widget on every page. Answers come from the content you train it on |
Path 1: install a chatbot app from the Shopify App Store
- Open the app's listing in the Shopify App Store.
- Select Install and approve the data access the app asks for.
- Finish the setup in your Shopify admin, then test the chat on your live store.
Path 2: paste the chatbot script into your Shopify theme
These steps come from the Shopify tab of the SiteGPT install guide.
- In your Shopify admin, go to Online Store, then Themes.
- Next to your current theme, select Actions, then Edit code.
- In the Layout folder, open
theme.liquid.
- Find the closing body tag and paste the script just before it.
- Select Save. The chat shows on all pages of your store.
- Open your store in a private browser window and ask a question your content answers.
The script lives in the theme. If you switch to a different theme, paste the script into the new theme's
theme.liquid file.How these Shopify chatbots were ranked
These Shopify chatbots were ranked on five criteria, in this order.
- Shopify fit. Is the tool made by Shopify, listed in the Shopify App Store, or installed by script?
- Order data. Can the AI look up an order, and can it change one?
- What the AI can learn. Does it read only the store, or also files, drives, and other sites?
- Price and the unit you pay for. Messages, AI conversations, tickets, credits, and outcomes are different units.
- Reviews. What do the Shopify App Store and G2 show, and how many reviews sit behind each score?
No tool is best overall, so each one gets a "best for" label. SiteGPT is this site's own product. It sits second because it covers the job the store-data apps do not cover, and its limits are listed with the same weight as the others.
The 7 best AI chatbots for Shopify in 2026
1. Shopify Inbox: best free native AI agent for Shopify
Shopify Inbox is the chat app made by Shopify, and it is first here because nothing else fits a Shopify store as closely at no cost. Its Inbox agent connects to your catalog, inventory, and policies with no setup. The app is free on the Shopify App Store.
Key features
- AI answers from your product catalog, store policies, Knowledge Base facts and files, and published store pages
- Order lookups. The customer is prompted to sign in before the agent shares order information
- Product recommendations and add to cart inside the chat
- Three assignment modes: all conversations, only when staff are unavailable, or never
- Handoff to staff, with the AI's context carried over
- Replies in the language the customer uses
- Desktop, iOS, and Android apps for staff
Pros
- Free, with no per-conversation fee
- Made by Shopify, so there is no script to paste and no second vendor
- Reads catalog, inventory, and order data natively
- 4.6 out of 5 from more than 5,800 reviews on the Shopify App Store
Cons
- The agent needs new customer accounts. It does not work with legacy customer accounts
- It works only inside the chat widget on your online store
- The "chatting with AI" notice is shown automatically and cannot be removed or customized
- Shopify says the merchant is responsible for the accuracy of what the agent tells customers
- Knowledge comes from the store and the files you add to its Knowledge Base. Shopify's help pages list no connection to Google Drive, Notion, or YouTube
Pricing
Shopify Inbox is free. The App Store listing shows one price: Free. You need a Shopify plan on Basic, Grow, Advanced, or Shopify Plus.
Rating
Shopify Inbox holds 4.6 out of 5 from more than 5,800 reviews on the Shopify App Store.
Best for
Shopify Inbox is best for stores that want an AI agent today at no cost, and whose answers all live in the Shopify catalog, policies, and store pages.
2. SiteGPT: best for answers from content beyond the Shopify store
SiteGPT is an AI chatbot trained on your own content, and it fits Shopify stores whose answers do not all live in Shopify. It reads your store by URL or sitemap, and it also trains on files and connected sources. It has no app in the Shopify App Store.
SiteGPT installs by script, and the SiteGPT integrations page lists no Shopify connection. It does not look up orders, issue refunds, or add items to a cart. Answers come from trained content.
Key features
- Trains on websites and sitemaps, file uploads, Google Drive, Dropbox, OneDrive, Box, Notion, GitHub, and YouTube
- Auto refresh keeps answers current: monthly on Growth, weekly with a daily auto scan on Scale
- 95+ languages
- Escalation to a human, lead collection, and quick prompts
- Chat integrations from the Growth plan: Slack, Crisp, Messenger, Google Chat, Freshdesk Messaging, and Zoho SalesIQ
- Script options to hide the chat on mobile, delay the icon, or move it left or right
Pros
- The widest set of content sources in this list
- Flat monthly price with a published message quota
- One chatbot can serve the store and a separate help site or blog
- Full control over the widget's look, language, and tone
- A HIPAA BAA and a signed DPA are available on the Enterprise plan only
Cons
- No Shopify App Store app. You paste a script into the theme code
- No order lookup, refund, or cart action. A "where is my order" question goes to a person or to another tool
- No free plan. The 7-day free trial requires a credit card
- Starter refreshes content manually and has no chat integrations
- The message quota depends on the model. Starter covers 4,000 GPT-4.1-mini messages a month, or one tenth as many GPT-4.1 messages
- Removing SiteGPT branding is an add-on at $39 a month billed yearly
Pricing
Plan | Billed monthly | Billed yearly (per month) | Messages a month | Pages | Chatbots | Content refresh |
Starter | $59 | $39 | 4,000 | 1,000 | 1 | Manual |
Growth | $129 | $79 | 10,000 | 10,000 | 2 | Monthly auto refresh |
Scale | $429 | $259 | 40,000 | 50,000 | 3 | Weekly auto refresh, daily auto scan |
Enterprise | Custom | Custom | Custom | Custom | Custom | Custom |
Message counts are GPT-4.1-mini messages. Starter billed yearly costs $468 a year. Twelve months of Starter billed monthly cost $708, so yearly billing saves $240 (34%). Source: SiteGPT pricing.
Rating
SiteGPT holds 4.9 out of 5 from 12 reviews on G2. It has no Shopify App Store rating because it has no app there.
Best for
SiteGPT is best for Shopify stores whose product knowledge is spread across manuals, PDFs, cloud drives, YouTube videos, and a help site, and for teams that want a flat price with a published quota. If your shoppers ask technical compatibility questions in several languages, read the ecommerce chatbot case study to see one store group run a SiteGPT chatbot per language store.
3. Tidio: best for live chat plus an AI agent that edits orders
Tidio is a customer service platform with live chat, ticketing, and an AI agent called Lyro. Its Shopify app is listed as "Tidio: AI Chatbot & Live Chat". The Tidio review covers the platform in depth.
The Shopify App Store listing says Lyro acts within your rules on order status, refunds, cancellations, and order edits. On the storefront, Lyro compares products and adds them to the cart.
Key features
- Live chat, email, Instagram, and WhatsApp in one inbox, on web and mobile
- Lyro AI Agent with knowledge-based answers and human handoff
- Lyro Actions for refunds and order edits in Shopify
- Proactive AI on product pages that recommends products and adds them to the cart
- Flows for lead capture and cart recovery
- A cap on AI usage. Lyro pauses at your limit
Pros
- 4.8 out of 5 from 1,354 reviews on the Shopify App Store
- Free plan with 50 billable conversations a month
- The first 50 Lyro AI conversations are free, one time
- 7-day free trial with no credit card
Cons
- Lyro is priced separately from the customer service plan
- Human conversations and AI conversations have separate monthly limits
- Removing Tidio branding is an add-on at $16.67 a month
- Custom branding is listed on the Plus plan, from $300 a month
Pricing
Plan | Price (per month, billed annually) | Billable conversations a month |
Free | $0 | 50 |
Starter | $24.17 | 100 |
Growth | From $49.17 | From 250 |
Plus | From $300, plus usage | Custom |
Premium | Contact sales | Custom |
Lyro AI Agent add-on | From $32.50 | From 50 Lyro AI conversations |
Billed monthly through Shopify, the App Store listing shows the Customer Service plan at $29 a month and the Lyro plan at $39 a month. Each is $290 or $390 a year, which saves 17%. Sources: Tidio pricing and the App Store listing. A feature-by-feature view is in SiteGPT vs Tidio.
Rating
Tidio holds 4.8 out of 5 from 1,354 reviews on the Shopify App Store.
Best for
Tidio is best for Shopify stores that want people and AI in one inbox, and want the AI to handle refunds and order edits.
4. Gorgias: best ecommerce helpdesk for a Shopify team
Gorgias is a helpdesk built for ecommerce, with an AI Agent on every plan. It puts email, chat, social, voice, and SMS in one inbox. Plans are priced by ticket volume and are never priced per agent.
Key features
- One inbox for email, chat, social, voice, and SMS
- AI Agent that resolves tickets end to end
- AI Shopping Assistant that recommends products in real time
- Order tracking and order updates
- 100+ integrations, including Klaviyo, Recharge, and Yotpo
- Revenue and support analytics
Pros
- 500 user seats on Basic and above, so adding agents costs nothing
- AI Agent is included on every plan and billed per automated interaction
- 4.6 out of 5 from 582 reviews on G2
- Plans scale from 50 to 5,000 tickets a month
Cons
- Two meters run at once: a ticket plan and a fee per automated AI interaction
- The Starter plan includes 50 tickets and 3 seats, and is billed monthly only
- The App Store listing shows English as the only app language
- The Shopify App Store rating is 4.3, the second lowest in this list
Pricing
Plan | Billed monthly | Billed annually (per month) | Tickets a month | Extra tickets | AI Agent, per automated interaction |
Starter | $10 | Monthly billing only | 50 | $0.40 each | $1.00 |
Basic | $60 | $50 | 300 | $40 per 100 | $0.90 |
Pro | $360 | $300 | 2,000 | $36 per 100 | $0.90 |
Advanced | $900 | $750 | 5,000 | $36 per 100 | $0.85 |
Basic billed annually costs $600 a year. Twelve months of Basic billed monthly cost $720, so annual billing saves $120 (17%). Source: Gorgias pricing.
Rating
Gorgias holds 4.3 out of 5 from 705 reviews on the Shopify App Store and 4.6 out of 5 from 582 reviews on G2.
Best for
Gorgias is best for Shopify brands with a customer service team that works tickets across email, social, voice, and SMS. More helpdesks are compared in automated customer service tools.
5. Chatty: best low-cost AI chatbot app for Shopify
Chatty is an AI chatbot and live chat app that carries the Built for Shopify badge. Its listing name is "Chatty AI Chatbot & Live Chat". It has the highest App Store rating in this guide.
Key features
- AI chatbot that answers product questions and recommends products
- AI order tracking from the Basic plan
- One inbox for WhatsApp, Messenger, Instagram, and email
- A help center builder for FAQs
- Proactive messages and abandoned cart recovery on the Pro plan
- A mobile app
Pros
- 4.9 out of 5 from more than 1,870 reviews on the Shopify App Store
- Free plan with 50 AI conversations a month and unlimited human conversations
- Paid entry at $19.99 a month, which works out to $0.20 per AI conversation
- 7-day free trial on paid plans
Cons
- The Free plan trains the AI on up to 200 products
- Extra AI conversations cost $0.40 each on every paid plan
- The higher-accuracy Pro AI model starts on the Pro plan
- AI order tracking is not on the Free plan
Pricing
Plan | Billed monthly | Billed yearly (total) | AI conversations a month | Cost per included AI conversation |
Free | $0 | $0 | 50 | $0 |
Basic | $19.99 | $203.88 | 100 | $0.20 |
Pro | $68.99 | $707.88 | 500 | $0.14 |
Plus | $199 | $2,039.88 | 1,000 | $0.20 |
Source: the Chatty listing on the Shopify App Store.
Rating
Chatty holds 4.9 out of 5 from more than 1,870 reviews on the Shopify App Store.
Best for
Chatty is best for small Shopify stores that outgrow the free tools and want AI order tracking for about $20 a month.
6. Chatbase: best AI agent with checkout inside the chat
Chatbase is an AI agent builder with a Shopify app. The listing says the agent is trained on your Shopify store and your documents, and stays in sync as products change. Plans and limits are covered in the Chatbase review.
Key features
- Product search by text or photo, with add to cart in the chat
- Chat checkout with a checkout link or cash on delivery
- Order tracking, and exchanges drafted for a person to approve
- Chat on the store, WhatsApp, Instagram, and Messenger
- Human takeover in the Chatbase Helpdesk
- A choice of AI models on paid plans
Pros
- 4.9 out of 5 on the Shopify App Store
- Free plan with 50 message credits a month
- Shoppers can order without leaving the chat
- Exchanges need human approval before they go through
Cons
- The review base is small at 39
- Free-plan agents are deleted after 14 days of inactivity
- Helpdesk and auto-resync start on the Standard plan at $150 a month
- Removing "Powered By Chatbase" costs $99 a month
- Usage is metered in credits, and extra credits cost $40 per 1,000
Pricing
Plan | Price (billed monthly) | Message credits a month | Members |
Free | $0 | 50 | 1 |
Hobby | $40 | 700 | 2 |
Standard | $150 | 4,000 | 3 |
Pro | $500 | 15,000 | 5 |
Enterprise | Custom | Custom | Custom |
Yearly plans are 20% off. Hobby works out to about $0.057 per message credit. Source: Chatbase pricing.
Rating
Chatbase holds 4.9 out of 5 from 39 reviews on the Shopify App Store.
Best for
Chatbase is best for stores that sell through chat on WhatsApp, Instagram, and Messenger and want orders placed in the conversation.
7. Fin: best for paying only per resolved outcome
Fin is an AI agent that charges $0.99 per outcome. Its Shopify app is listed as "Fin AI Agent & Intercom", and the developer is Intercom. The Fin AI review covers the product in depth.
Key features
- Fin answers questions, helps shoppers find products, and resolves order queries with real-time data
- Staff edit shipping details, issue refunds, and create orders from the Intercom inbox
- Multi-store: several Shopify stores connect to one workspace
- Works with the Intercom helpdesk or with a helpdesk you already use
- Spending limits and alerts
Pros
- You pay nothing when Fin cannot answer or the customer asks for a person
- At most one outcome is charged per conversation
- 14-day free trial with no credit card
- 90-day money-back guarantee
Cons
- The lowest Shopify App Store rating in this list: 3.7 out of 5 from 18 reviews
- With the Intercom helpdesk, each seat is a monthly fee on top of outcomes
- The Copilot add-on costs $29 per teammate a month
- The App Store listing shows English as the only app language
Pricing
Item | Price | Notes |
Fin AI Agent | $0.99 per outcome | One outcome per conversation at most |
Intercom helpdesk | Per seat, per month | Three plans: Essential, Advanced, Expert |
Fin on an existing helpdesk | $0.99 per outcome | No seats required |
Fin Voice | $1.99 per voice outcome | Available through sales |
Pro add-on | From $100 per workspace a month | AI analysis and quality monitoring |
100 outcomes cost $99. 300 outcomes cost $297. Source: Fin pricing.
Rating
Fin holds 3.7 out of 5 from 18 reviews on the Shopify App Store.
Best for
Fin is best for larger Shopify brands that already run a helpdesk and want the AI bill tied to resolved conversations.
Shopify AI chatbot comparison table
This Shopify AI chatbot comparison table lines up all seven tools on the ranking criteria.
Tool | Shopify install path | Reads orders | Free plan | Entry paid price | Unit you pay for | Rating |
Shopify Inbox | App Store, made by Shopify | Yes, order lookups | Yes, the app is free | None | None | 4.6, Shopify App Store |
Script in theme code | No | No, 7-day trial | $59 a month billed monthly, or $39 billed yearly | Message | 4.9 (12), G2 | |
Tidio | App Store | Yes, plus refunds and order edits | Yes | $29 a month billed monthly. Lyro from $39 | Conversation | 4.8 (1,354), Shopify App Store |
Gorgias | App Store | Yes | No | $10 a month billed monthly | Ticket, plus automated AI interaction | 4.3 (705), Shopify App Store |
Chatty | App Store | Yes, order tracking from Basic | Yes | $19.99 a month billed monthly | AI conversation | 4.9, Shopify App Store |
Chatbase | App Store | Yes, order tracking | Yes | $40 a month billed monthly | Message credit | 4.9 (39), Shopify App Store |
Fin | App Store | Yes | No, 14-day trial | $0.99 per outcome | Outcome | 3.7 (18), Shopify App Store |
What a Shopify AI chatbot costs at 300 conversations a month
A Shopify AI chatbot costs between $0 and $330 a month for 300 AI-handled conversations on published prices billed monthly. The spread comes from the unit each vendor charges for.
Tool | Plan priced | The math | Monthly cost |
Shopify Inbox | Free app | No per-conversation fee | $0 |
Chatty | Pro, 500 AI conversations | $68.99 flat. Basic with 200 extra conversations would cost $99.99 | $68.99 |
Fin | Outcomes only | 300 x $0.99. Helpdesk seats are extra | $297 |
Gorgias | Basic, 300 tickets | $60 plus 300 x $0.90 | $330 |
Gorgias Basic costs 4.8 times as much as Chatty Pro at this volume, and it also includes a full helpdesk with 500 seats. Tidio prices Lyro by a conversation quota that you pick in its pricing calculator. The entry point is $39 a month billed monthly.
SiteGPT is priced by message, so it does not sit in the same chart. Starter at $59 a month billed monthly includes 4,000 GPT-4.1-mini messages, which is about $0.015 per message. Prices across more vendors are in the AI chatbot pricing comparison.
How to choose an AI chatbot for Shopify
Choose an AI chatbot for Shopify by answering four questions: whether the bot must read orders, where your knowledge lives, how you want to pay, and whether a team needs a helpdesk.
If you need... | Pick... | Why |
A free AI agent that knows the catalog and looks up orders | Shopify Inbox | It is made by Shopify and costs nothing |
Answers from PDFs, Google Drive, Notion, YouTube, or a second site | It trains on the widest set of sources in this list | |
An AI that issues refunds and edits orders | Tidio | Lyro Actions cover refunds, cancellations, and order edits |
One inbox for a team across email, social, voice, and SMS | Gorgias | It is a helpdesk priced by ticket with 500 seats from Basic |
AI order tracking on a small budget | Chatty | Basic is $19.99 a month for 100 AI conversations |
Orders placed inside WhatsApp or Instagram chat | Chatbase | Its Shopify app creates orders in the conversation |
A bill tied to resolved conversations | Fin | It charges $0.99 per outcome and nothing when it cannot answer |
Shopify Inbox and SiteGPT can run on the same store, but two chat widgets on one page compete for the same corner of the screen. Pick one widget for the storefront. If product knowledge lives outside Shopify, one workable split is SiteGPT on the help site and Shopify Inbox on the store.
The picks above are specific to Shopify. If your online store runs on WooCommerce, BigCommerce or another platform, use the ecommerce chatbot solutions guide, which compares five options by store platform and order actions. If your site runs on another platform, read AI chatbot for website: how to choose and set one up. Wix owners can go to the best AI chatbots for Wix, and Squarespace owners to the best chatbots for Squarespace.
Shopify chatbot use-case cheat sheet
This cheat sheet maps ten common Shopify situations to one pick each.
Scenario | Best pick | Why |
New store with a small catalog and no budget | Shopify Inbox | The app and its AI agent are free |
Store that gets "where is my order" questions all day | Shopify Inbox | The agent looks up orders after the customer signs in |
Electronics store with manuals and spec sheets in PDFs | It trains on file uploads and cloud drives | |
Brand with how-to videos on YouTube | It trains on YouTube videos, playlists, and channels | |
Store with a separate help site or docs site | One chatbot reads both sites by URL | |
Store that wants the AI to process refunds | Tidio | Lyro Actions handle refunds within your rules |
Ten-person team answering email, Instagram, and SMS | Gorgias | One helpdesk inbox with 500 seats from Basic |
Solo founder who wants AI order tracking for about $20 | Chatty | Basic includes AI order tracking and 100 AI conversations |
Store that sells through WhatsApp and Instagram chat | Chatbase | Shoppers pay with a checkout link in the chat |
Brand that already runs Intercom or another helpdesk | Fin | It works on the helpdesk in place and bills per outcome |
Real store deployments, with the numbers each brand published, are in ecommerce chatbot examples. A chatbot with no monthly fee on any platform is a different search, and the options are in the free chatbot for website guide.
Shopify AI chatbot FAQ
Basics
What is the best AI chatbot for Shopify?
The best AI chatbot for Shopify depends on where your answers live. Shopify Inbox is the free native pick. SiteGPT is the pick when answers also live in files, drives, videos, and other sites. Tidio and Gorgias are the picks when the AI must act on orders.
Does Shopify have its own AI chatbot?
Yes. Shopify Inbox includes an Inbox agent that answers questions from your catalog, policies, and store pages. It is opt-in, and the app is free.
Can a Shopify chatbot answer product questions?
Yes. Shopify Inbox, Tidio, Gorgias, Chatty, Chatbase, and Fin answer from the store's product catalog. SiteGPT answers from the store pages it crawls and from the files and sources you connect.
Setup
How do I add an AI chatbot to my Shopify store?
Install an app from the Shopify App Store, or paste the vendor's script into your theme. For a script, go to Online Store, then Themes, then Edit code, open
theme.liquid, and paste the script just before the closing body tag.Does SiteGPT have a Shopify app?
No. SiteGPT installs with one script in the theme code. It does not read Shopify orders or products through an app connection. It learns products from the store pages it crawls.
Can I use Shopify Inbox and another chatbot together?
Yes, but show one chat widget per page. A second widget on the same page competes for the same corner of the screen. One workable split is Shopify Inbox on the storefront and a content-trained chatbot on the help site.
Pricing
Is there a free AI chatbot for Shopify?
Yes. Shopify Inbox is free. Tidio has a free plan with 50 billable conversations, Chatty has one with 50 AI conversations a month, and Chatbase has one with 50 message credits. SiteGPT, Gorgias, and Fin have no free plan.
How much does a Shopify AI chatbot cost?
Paid entry prices in this guide run from $10 a month for Gorgias Starter to $59 a month for SiteGPT Starter, both billed monthly. Usage fees change the total. 300 AI-handled conversations cost $68.99 on Chatty Pro and $330 on Gorgias Basic.
Which Shopify chatbots charge per resolution?
Fin charges $0.99 per outcome. Gorgias charges $0.85 to $1.00 per automated AI interaction, depending on the plan. Chatty charges $0.40 for each AI conversation above the plan quota.
Features
Which Shopify chatbots can track orders?
Shopify Inbox, Tidio, Gorgias, Chatty, Chatbase, and Fin list order tracking or order lookups. Chatty lists AI order tracking from its Basic plan. SiteGPT does not track orders.
Which Shopify chatbot hands a chat to a person?
All seven do in some form. Shopify Inbox moves the chat to staff with the AI's context. Tidio, Gorgias, Chatty, and Fin include a team inbox. Chatbase has agent takeover in its Helpdesk from the Standard plan. SiteGPT can escalate a chat to a human.
Can a Shopify chatbot learn from PDFs and Google Drive?
Shopify Inbox accepts files in its Knowledge Base. SiteGPT trains on file uploads and connects to Google Drive, Dropbox, OneDrive, Box, Notion, GitHub, and YouTube.
Sources
All pages below were opened on 11 October 2026.
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