> ## Documentation Index
> Fetch the complete documentation index at: https://sitegpt.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing leads

> Review, organize, and follow up on the contacts your chatbot captures.

The **Leads** page lists every contact your chatbot has captured. Setting up
*how* leads are captured happens in
[lead collection](/docs/features/lead-collection); this page is about working the
list.

## The leads list

Each lead shows the contact details you collect (name, email, phone, and any
custom fields), when it was captured, and the conversation it came from.
Filter by open, archived, and starred, and use bulk actions to star,
archive, or delete several leads at once.

## Inside a lead

Open a lead to see the full details plus the conversation transcript that
produced it, so follow-up always has context. From here you can jump into
the conversation in [Chat History](/docs/navigating-your-chatbot/chat-history)
and reply directly if the visitor is still around.

## Getting leads into your tools

* **Email**: turn on **Enable Lead Notifications** in **Leads → Settings**
  and each lead is emailed to your team as it arrives.
* **Webhook**: the Leads webhook posts each capture to your endpoint,
  perfect for CRMs and automation. See
  [Webhooks](/docs/developers/webhooks#leads).
* **Export**: download the list as CSV for a bulk import into any CRM.

## Related settings

* The fields, triggers, templates, and booking integration live in
  [lead collection](/docs/features/lead-collection).
* Escalation behavior after a lead is captured is the
  **Auto-escalate on lead capture** toggle there, working with
  [human support](/docs/features/human-support).