> ## Documentation Index
> Fetch the complete documentation index at: https://sitegpt.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Crisp integration

> Install the SiteGPT plugin from the Crisp Marketplace and let AI answer your Crisp inbox

Connect your SiteGPT chatbot to Crisp in a few clicks: install the official SiteGPT plugin from the Crisp Marketplace, prove you operate the workspace with a verification code delivered to your own Crisp inbox, and the bot starts answering visitor messages — with sources, suggested follow-ups, and human takeover built in. No plugin creation, no API keys, no webhook configuration.

## How it works

<CardGroup cols={2}>
  <Card title="AI-first responses" icon="robot">
    The bot answers every visitor message in your Crisp inbox using your knowledge base
  </Card>

  <Card title="Human takeover" icon="handshake">
    Reply as an operator to take over a conversation; resolve it to hand back to the AI
  </Card>

  <Card title="Leads flow in" icon="address-book">
    Emails and phone numbers visitors share in Crisp appear in your SiteGPT leads
  </Card>

  <Card title="Dual-platform sync" icon="arrows-rotate">
    Every transcript stays in your Crisp inbox and your SiteGPT dashboard
  </Card>
</CardGroup>

## Prerequisites

<Check>A Crisp account with at least one website configured</Check>
<Check>Permission to install Marketplace plugins on that Crisp website</Check>
<Check>A trained SiteGPT chatbot ready to deploy</Check>

## Setup

<Steps>
  <Step title="Install the SiteGPT plugin">
    In your SiteGPT dashboard, open **Integrations** → **Crisp Chat** and click the **Install the SiteGPT plugin** link. It opens the plugin's page on the Crisp Marketplace — pick your workspace and install.
  </Step>

  <Step title="Enter your Crisp Website ID">
    Back in the SiteGPT modal, paste your **Crisp Website ID**. It's the UUID in your Crisp dashboard URL:

    ```
    app.crisp.chat/website/<Website ID>/
    ```
  </Step>

  <Step title="Verify with a code from your Crisp inbox">
    Click **Send verification code to my Crisp inbox**. Within seconds, a new conversation appears in that workspace's Crisp inbox containing a verification code — receiving it proves you operate the website.

    Enter the code in SiteGPT and click **Connect via Crisp Marketplace**.

    <Info>Codes expire in 15 minutes. If one lapses, just send a fresh code.</Info>
  </Step>

  <Step title="Test it">
    Open your website's Crisp chatbox as a visitor and ask a question. The bot answers within a few seconds, with source links and suggested follow-up buttons.
  </Step>
</Steps>

<Note>Each Crisp website connects to one SiteGPT chatbot. To move a website to a different chatbot, disconnect it first.</Note>

## Working alongside your team

<Tabs>
  <Tab title="AI answers first" icon="robot">
    The bot handles every incoming visitor message automatically. Answers include source citations and suggested follow-up questions the visitor can tap.
  </Tab>

  <Tab title="Take over anytime" icon="user-headset">
    Reply to any conversation as an operator from your Crisp inbox — the AI pauses for that conversation immediately so you can talk to the visitor yourself.

    When you **resolve** the conversation, the AI resumes handling new messages in it.
  </Tab>

  <Tab title="Escalation" icon="bell">
    When a visitor asks for a human, the bot can hand the conversation to your team — configure this in [human support settings](/docs/features/human-support).
  </Tab>
</Tabs>

## Advanced features

<AccordionGroup>
  <Accordion title="Lead collection" icon="address-book">
    Emails and phone numbers visitors provide in the Crisp chatbox flow into your SiteGPT leads automatically. Enable [lead collection](/docs/features/lead-collection) to have the bot ask for contact details at the right moment.
  </Accordion>

  <Accordion title="Custom responses" icon="message-lines">
    Pin exact answers for questions that must never drift — pricing, contact details, policies — with [custom responses](/docs/features/custom-responses).
  </Accordion>
</AccordionGroup>

## Managing the integration

<Tabs>
  <Tab title="Monitor" icon="chart-line">
    Open **Chat History** in SiteGPT to review Crisp transcripts, spot common questions, and export conversation data. Crisp's own **Analytics** covers response and resolution times.
  </Tab>

  <Tab title="Update your bot" icon="arrows-rotate">
    Training data, instructions, and settings changes apply to Crisp immediately — no reconnection needed.
  </Tab>

  <Tab title="Disconnect" icon="plug">
    Open **Integrations** in SiteGPT, click **Manage** next to Crisp, then **Disconnect**. You can also uninstall the SiteGPT plugin from your Crisp workspace's plugin settings.
  </Tab>
</Tabs>

## Next steps

<CardGroup cols={2}>
  <Card title="Human support" icon="user-headset" href="/docs/features/human-support">
    Configure escalation to your team
  </Card>

  <Card title="Lead collection" icon="address-book" href="/docs/features/lead-collection">
    Capture leads from Crisp conversations
  </Card>

  <Card title="Chat history" icon="messages" href="/docs/navigating-your-chatbot/chat-history">
    Review conversation transcripts
  </Card>

  <Card title="Custom responses" icon="message-lines" href="/docs/features/custom-responses">
    Pin answers that must never drift
  </Card>
</CardGroup>