> ## Documentation Index
> Fetch the complete documentation index at: https://sitegpt.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Text snippets

> Give your chatbot knowledge that does not live on any page, as plain text.

Text snippets are for knowledge that is not on your website and not in a
file: return policies, opening hours, product one-liners, or answers to
questions your support team knows by heart.

## Add a snippet

<Steps>
  <Step title="Open Text Snippets">
    In your chatbot's sidebar, open **Text Snippets**.
  </Step>

  <Step title="Write or paste your text">
    Plain text works best. Keep it factual and organized with short headings,
    for example a "Shipping" block and a "Returns" block.
  </Step>

  <Step title="Save">
    The chatbot retrains on the snippet right away.
  </Step>
</Steps>

## How snippets behave

* **One snippet per chatbot, 10,000 characters max.** That is roughly 1,500
  to 2,000 words. Saving replaces the previous snippet entirely, so keep the
  full text in the editor and edit in place.
* **Snippets are reference content, not instructions.** "Our support hours
  are 9 to 5 CET" works. "Always answer formally" belongs in
  [Chatbot Instructions](/docs/features/chatbot-instructions-personas).
* Snippet content counts toward your [pages quota](/docs/features/pages-quota)
  like any other content.

<Tip>
  Outgrowing the 10,000-character limit is a sign the content wants to be a
  [file](/docs/content/files) or a page on your site. Files have no such limit and
  are easier to organize.
</Tip>

<iframe width="100%" height="400" src="https://www.youtube.com/embed/C99OmoEKl88?start=479" title="Text snippets walkthrough" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowFullScreen />