> ## Documentation Index
> Fetch the complete documentation index at: https://sitegpt.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Custom responses (Q&A)

> Pin exact answers for the questions where wording matters.

Custom responses are question-and-answer pairs you write yourself. When a
visitor asks a matching question, your written answer takes priority over
anything the AI would generate. Use them for pricing, policies, legal
wording, and your most-asked questions.

## Add a custom response

<Steps>
  <Step title="Open Custom Responses">
    In your chatbot's sidebar, open **Custom Responses** and select
    **Add Custom Response**.
  </Step>

  <Step title="Write the question and answer">
    Write the question the way a visitor would ask it, and the exact answer
    you want given. The AI matches related phrasings too, so one pair covers
    "How much does it cost?", "What's the price?", and similar variants.
  </Step>

  <Step title="Save">
    Changes apply immediately. No retraining step is needed.
  </Step>
</Steps>

## Create them from real conversations

The best custom responses come from real missed answers:

1. Open **Chat History** and find a conversation where the answer was wrong
   or missing.
2. On the bot's message, select **Incorrect? Modify bot's answer!**
3. The visitor's question is pre-filled. Write the correct answer and save.

The next visitor who asks gets your answer.

## Tips

* One clear topic per pair beats one giant pair covering everything.
* Review your custom responses when your product or pricing changes. Pinned
  answers do not update themselves.
* For content that should inform answers without being word-for-word, use a
  [text snippet](/docs/features/text-snippets) or a
  [page](/docs/content/website-links) instead.