> ## Documentation Index
> Fetch the complete documentation index at: https://sitegpt.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Conversation starters

> Suggested questions that appear when a visitor opens the chat.

Conversation starters are the clickable prompts a visitor sees when the chat
opens, before they type anything. Good starters tell visitors what the
chatbot is good at and remove the "what do I ask?" hesitation.

## Add a starter

<Steps>
  <Step title="Open Conversation Starters">
    In your chatbot's sidebar under **Customizations**, open
    **Conversation Starters**.
  </Step>

  <Step title="Create the button">
    Add a starter with a **Button Label**. Two behaviors are available:

    * **Ask a question**: leave the **Link** empty. Clicking the button sends
      the label as a message and the chatbot answers.
    * **Open a link**: fill in the **Link**. Clicking the button opens that
      URL, useful for "Book a demo" or "See pricing".
  </Step>

  <Step title="Save and preview">
    Open the widget preview on your **Dashboard** page and start a fresh chat
    to see them.
  </Step>
</Steps>

## Writing good starters

* Use your visitors' own words: check **Chat History** for the questions
  people actually ask.
* Three to five starters is the sweet spot. More than that turns a menu into
  a wall.
* Lead with the questions that convert: pricing, getting started, and "talk
  to a human" patterns.

<Note>
  Starters appear at the start of a conversation. For buttons that appear
  after each answer, see
  [conversation followups](/docs/features/conversation-followups).
</Note>