> ## Documentation Index
> Fetch the complete documentation index at: https://sitegpt.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Conversation followups

> Buttons and suggested questions that appear after the chatbot answers.

Followups keep a conversation moving after an answer. SiteGPT has two kinds:
smart follow-up questions the AI generates, and fixed buttons you define.

## Smart follow-up questions

After each answer, the chatbot can suggest related questions the visitor
might ask next. These are generated automatically from the conversation and
are on by default.

Control them in **Settings** → **General**:

* **Disable smart follow up questions** turns them off.
* **Number of smart follow up questions to be shown** sets how many appear
  (default 3).

## Fixed followup buttons

Open **Conversation Followups** under **Customizations** to define buttons
that appear after every answer:

* **Ask a question**: a button with just a **Button Label** sends that label
  as the next message.
* **Open a link**: add a **Link** and the button opens that URL instead,
  useful for "Book a call" or "Read the docs".

## Escalation buttons

When [human support](/docs/features/human-support) is enabled, SiteGPT adds two
buttons after answers: one to confirm the answer helped, and one to connect
to an agent. You control these from **Human Support**, not from the
followups editor:

* **Show escalation buttons after responses** turns them on.
* **Replace other suggestions with escalation buttons** hides other
  followups when they show.
* The button texts come from the **Positive Feedback Prompt** and
  **Request Human Support Prompt** fields.

## Starters vs followups

|                  | Conversation starters     | Followups                                                                                  |
| ---------------- | ------------------------- | ------------------------------------------------------------------------------------------ |
| When they appear | When the chat opens       | After each answer                                                                          |
| Purpose          | Help the visitor begin    | Guide the next step                                                                        |
| Configured in    | **Conversation Starters** | **Conversation Followups**, **Settings → General** (smart), **Human Support** (escalation) |